Appointment Cancellation
When you book an appointment, your space is reserved on my schedule and is no longer available to other clients. Your time is very important to me and in order to be respectful to fellow clients, please call me as soon as possible if you know you will not be able to make your appointment.
If cancellation is necessary, I require that you call at least 48 hours in advance. Group booking/ Location dates appointments outside of central Alberta require one week notice. Appointments are in high demand, and your advance notice will allow another client access to that appointment time.
Late Cancellation
A cancellation is considered late when the appointment is cancelled less then the required time period of notice before the appointment time.
- Any cancellation or reschedule in central Alberta made less then 48 hours will result in a cancellation fee. The amount of the fee will be equal to 25% of the reserved services. Bookings outside of central Alberta require one week notice, and will also be subject to the same cancellation/ late reschedule fee.
- If you are more then 20 minutes late for your appointment, I may not be able to accommodate you. In this case, the same cancellation fee will apply. I will do my best to reschedule your session for another time that is convenient to you.
- Bookings outside of central Alberta including location dates and group bookings require pre payment. Pre payment is refundable in the event cancellation is necessary and and notice has been given in the sufficient time period.